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Shipping Information
The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.
Where We Deliver?
- UK Mainland delivery options
- Highlands, Channel Islands and Ireland delivery options
- European Shipping
- Aramex
- Rest of World
Where To Collect?
Other Information
UK Mainland Delivery Options
| Order Value | Delivery Charge | Delivery Carrier | Estimated Time of Delivery |
|---|---|---|---|
| £0 - £55 | £3.50 | Royal Mail First Class | Usually 2-4 business days, Untracked and uninsured |
| up to £150 | £5.50 | Royal Mail 48 Tracked | 2-3 Business Days, Tracked |
| up to £900 | £7.00 | Royal Mail 24 Tracked | 1-2 Business Days, Tracked |
| £600 and up | £10.50 | DHL Express | 1-2 Business Days and International |
Please note - If you place an order on a Friday, next day would be Monday as it applies to Next Business Day. Saturday Deliveries can be arranged but please call the shop if it is urgent. Next Day Delivery is for stock items listed as in stock only and needs to be placed before 3pm on the day.
We can also arrange same day delivery within certain London Postcodes - please call the shop 0208 994 6006 for this service.
BFPO
We are happy to ship to a BFPO address. If you would like to use this service then just simply add your BFPO address at checkout along with the fact you are BFPO in the customer comments box and we will remove the VAT before charging you (Your card or paypal is only authorised at checkout, we only take the funds at point of despatch).
Please note: We will require a letter authorising the purchase on BFPO terms by your commanding Officer. This is required of us by Law in terms of HMRC conditions.
European Shipping
We ship to most of the European countries via Royal Mail and DHL for larger items. European postage costs start as low as £19 depending of the weight of your item. If you can't see you country on the list please contact us for more info. Note that you likely have to pay your local taxes and custom fees upon delivery. For more info on this please contact you local custom officials.
Aramex
For our Middle Eastern customers we accept orders for delivery to Aramex House in the UK. Whilst we make every effort to ensure that orders comply with Aramex's address information requirements please make sure that you have provided us with all the necessary information needed to ensure your order is forwarded to you without delay once it has been delivered to Aramex.
Rest of World
At Mike's Dive Cameras we regularly send orders across to the world so if your country isn't listed in any of the sections above and you'd like us to deliver to you, please send us a message and include the details of your order, the address you'd like us to deliver to and we'll get back to you promptly.
Collection / Store Pick-Up
We offer the option for customers to choose 'collection' as a shipment method, allowing your order to be picked up from our Chiswick store at time and date that works for you (within our business hours).
When you have finished shopping and have added all the items you want to your shopping cart, click on the cart icon to see a summary of the items. Here you will be able to any notes to your order before choosing whether you would like the order to be shipped or collected from our store.
Clicking 'Collection in Store' will allow you to choose a date and time from the pop up options. Once you have selected your preferred date and time you can proceed to the checkout to continue the payment process.
VAT Exemptions
VAT is charged on all orders going to the UK. To the rest of the world we sell without UK VAT. All prices on the website are shown with UK VAT. If your shipping address is outside the UK you will see the ex VAT price at the checkout.
Please be aware that the delivery country may impose import duties or local sales taxes.
Please note: On receiving your product you will be required to sign for the delivery, for this reason please ensure you specify the delivery address, which is most convenient for you. If you miss the delivery you will receive a card, which will enable you to collect your item from your local post office.
Guarantees: All the products we sell come with the manufacturers guarantee and Warranty. In the unlikely event of a fault please return the item to our Chiswick HQ with a cover note and order number and we will handle the problem for you.
Refunds/Credits: All of the items purchased come with our 30 day no quibble guarantee (provided the item is not used, damaged and still in all of the original packaging). Outside of the 30 days we will offer you an exchange or a credit note, (provided the item is not used, damaged and still in all of the original packaging).
If the item was a special order item then a 30% re-stocking charge will be applied to your order if returned.
Please note - wetsuits and any neoprene items need to be packed in their original packaging and without being compressed as neoprene can crease and if this happens the item will be un-sellable so we would be unable to refund the costs associated.
UK laws apply to this agreement irrespective of the place of delivery.
Privacy policy: We never share or sell your details. Full stop.
Statutory Rights: Nothing in these terms and conditions affects your statutory rights.
